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From USAV 11/11/19 - SafeSport Refresher Training Information

Hello Regions,

We wanted to reach out and clarify the issue some members are having with their SafeSport Refresher 1 Training being locked in the USAV Academy.

The SafeSport Refresher 1 Training is only for those members who have completed the Core SafeSport Training in a previous season. However, Webpoint does not distinguish between different types of SafeSport Training (USOPC, Core, Refresher, etc) so we are unable to prevent members from registering for the wrong training in Webpoint. We have locked down the refresher training in the USAV Academy to anyone who does not have a completed core training in their record, which is where members are running into problems when their training is locked.

In most cases, a member of USAV staff will need to cancel the Refresher Training registration and enroll the member in the Core Training. However, if the member can provide documentation of a core training (ex. From another NGB), we will honor that and unlock the Refresher Training.

If your members reach out to you regarding a locked SafeSport Training, please have them submit a SafeSport helpdesk ticket at this link: http://help.usavolleyballacademy.org/new-ticket

From USAV:

Hi Regions,

A reminder that if your region admins are unable to resolve a webpoint/registration issue,  please click on the “Help Desk” button in the upper right hand corner of your webpoint profile.  Certain Webpoint issues cannot be resolved by region admins.

Likewise, if you are having any issues with USAV Academy (region officiating coursework, safesport) and region admins are unable to assist, please click this link to submit a help ticket: http://help.usavolleyballacademy.org/

Thank you,

Region Services Support Staff

    Gateway Region Volleyball

    Gateway Region Volleyball Association is one of 40 Regional Governing Bodies in the US for our Sport of Volleyball.  We work with USA Volleyball in implementing VB programming in our geographic area, which is comprised of the southern half of IL and the eastern half of MO.  Membership with USAV provides insurance, as well as organized competitive playing opportunities for juniors and adults not only within our region, but nationwide. 


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