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Important USAV Issues Update for 2019-2020 Season

Directly from USAV:

Hi Regions,

The Webpoint staff believes that they have resolved the issues with background screenings being triggered appropriately. Thank you for your documentation and attention to this matter.

Instructions for members who have not submitted their screening, but need one, are attached.

If you notice any problems with background screenings for members registering today (or in the future), please send us that documentation so we can re-open this issue. A reminder on documentation to help us with these types of issues:

  • Include screenshots of the issue
    • The membership record of the person
    • What they purchased and when
    • The reason you feel a screening should have been triggered and/or paid for
    • Include the full screen, including the URL at the top of the page
  • Submit in the form of a word document or PDF (including your screenshots and explaining them)

Also, a reminder that if a new issue is Webpoint related you can submit a ticket directly to the Webpoint staff using the “Help Desk” feature.  Webpoint issues cannot be resolved by region admins.

Thank you,

Region Services Support Staff

    Gateway Region Volleyball

    Gateway Region Volleyball Association is one of 40 Regional Governing Bodies in the US for our Sport of Volleyball.  We work with USA Volleyball in implementing VB programming in our geographic area, which is comprised of the southern half of IL and the eastern half of MO.  Membership with USAV provides insurance, as well as organized competitive playing opportunities for juniors and adults not only within our region, but nationwide. 

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